Processing time
Most orders are prepared and shipped within 1–3 business days. If an order contains a pre-order item or requires freshly roasted coffee, we will notify you if processing will take longer. Business days exclude weekends and public holidays.
Transit times and carriers
After processing, typical transit windows are approximately 3–7 business days for deliveries within Canada and about 5–10 business days for shipments to the United States. We use major couriers and postal services for deliveries. Transit times can vary by region and during peak periods; rural or remote addresses may experience longer delivery times.
Shipping costs and free shipping
We offer free shipping within Canada on orders over $45 CAD. For orders below that threshold, shipping charges are calculated at checkout. If you prefer a particular courier for your shipment, tell us and we will do our best to accommodate that request, subject to availability and any extra cost.
Local delivery
We can deliver locally in the Joliette area — please contact us to confirm serviceable locations and any applicable minimums or fees. Local deliveries follow the same processing timeframe of 1–3 business days.
Customs, duties and international shipments
Orders sent outside Canada may be subject to import duties, taxes or customs fees imposed by the destination country. These charges are the responsibility of the recipient. We are not responsible for customs delays or additional charges imposed by foreign authorities.
Damaged or missing parcels
If an item arrives damaged, contact us within seven days with photos and a description and we will advise on next steps. If a shipment is marked delivered but you cannot locate it, check with neighbours and building staff, then contact our support team for assistance. We will investigate and help where possible, keeping in mind that responsibility for a parcel may transfer to the recipient once the carrier marks it delivered.
Questions about delivery
For any shipping questions, email [email protected] or call +1 5145061355. Provide your order number and the best contact details so we can respond promptly.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These roguewavecoffee Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 156 rue Sainte-Anne, Joliette, QC, J6E 4Z2, Canada.