Purpose and scope
This Privacy Policy explains how roguewavecoffee Store collects, uses and shares personal information when you visit our website, make a purchase or otherwise interact with us. We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable Canadian privacy laws.
Information we collect
We collect information you provide directly, such as your name, email address, billing and shipping address, phone number and payment details needed to complete a purchase. We may also record transaction history, communications with customer support, and certain device or technical information to help process orders and improve service.
How we use personal information
Your information is used to process and fulfil orders, arrange shipping, manage returns and exchanges, communicate about your purchases or account, and respond to requests. We also use data to improve our product selection and customer support. Where required, we retain information to meet legal or accounting obligations.
Sharing and third parties
We share personal information with service providers who perform services for us, such as payment processors, couriers and fulfilment partners. These vendors are engaged to support store operations and are required to protect your data. Information may be shared with payment processors to complete transactions and with carriers to deliver orders. We may disclose information if required by law or to protect our legal rights.
Data transfers and storage
Some service providers may process data outside of Canada. When that happens, we use contractual safeguards and require providers to take appropriate security measures. We retain personal information only as long as necessary to provide services or as required by law.
Your rights and choices
Depending on where you live, you may have rights to access, correct or request deletion of your personal information. To make a request, contact us at [email protected]. We will respond in accordance with applicable law and within a reasonable timeframe.
Security
We use administrative, technical and physical safeguards to protect personal information. While we take reasonable steps to protect data, no system is completely secure. If a data incident occurs, we will follow applicable notification requirements.
Children and marketing
Policy updates
This policy was last updated on 9-Apr-25. If we make significant changes, we will note the update here. For questions about privacy practices, email [email protected].
Making a privacy request
Send a personal-information request for roguewavecoffee Store, 156 rue Sainte-Anne, Joliette, QC, J6E 4Z2, Canada, to [email protected]. Identity verification may be required before it is completed.