Overview
We want you to be happy with your purchase. If you need to return an item, this page explains eligibility, time limits and the steps to follow. Please read the conditions carefully so you know what to expect.
Return window and condition
Items may be returned within 30 days from the date of delivery, provided they are in unused condition and in their original packaging where practical. Some items, such as opened consumables or custom goods, may be ineligible for return. Contact us if you are unsure whether an item qualifies.
How to start a return
- Email [email protected] with your order number, the item(s) you wish to return and a short reason for the return.
- Wait for return instructions from our team — do not ship items before receiving guidance.
- Pack the item securely and ship it at your expense to the address we provide.
Return shipping costs are paid by the customer unless we explicitly agree otherwise. We do not provide prepaid labels.
Refunds and timing
Once we receive and inspect the returned item, approved refunds are processed within 7 business days. Refunds are issued for the value of the returned goods; original shipping charges are non‑refundable unless we explicitly state otherwise. We do not charge a restocking fee.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within seven days of delivery with photos and a description. We will assess the situation and advise whether to return the item or if we can resolve it another way. Prompt reporting helps us act quickly.
Exceptions and final sale items
Certain items may be marked as final sale or not eligible for return. Consumables, opened food or coffee, and some clearance goods may fall into this category. Where an item is excluded from returns, this will be indicated at the time of purchase or in the product description.
Contact for returns
To begin a return or ask about eligibility, email [email protected] or call +1 5145061355. Our team will guide you through the process.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 156 rue Sainte-Anne, Joliette, QC, J6E 4Z2, Canada.