Overview
These Terms & Conditions govern the use of this online store and the purchase of products from roguewavecoffee Store. By placing an order you confirm that you accept these terms. Please read carefully — these provisions explain responsibilities, timelines and how we manage orders and communications.
Ordering and acceptance
Submitting an order is an offer to purchase the items in your cart. We will confirm acceptance of your order by email. Most orders are processed within 1–3 business days; if an item is out of stock or we require additional time, we will inform you and provide options.
Prices, availability and changes
Prices and stock levels can change without notice. We attempt to keep information current but errors can occur. If a listed price or availability is incorrect, we will notify you and either confirm the corrected price or cancel the order. Any special conditions, such as pre-order dates, will be communicated at purchase.
Payment and taxes
Payment is required to complete a purchase. Applicable taxes are added at checkout in accordance with Canadian tax rules. If duties or import charges apply for international shipments, those are the responsibility of the recipient.
Shipping and delivery
We ship from Canada and use common national couriers. Typical domestic delivery times are approximately 3–7 business days and to the U.S. about 5–10 business days after processing. Processing can take 1–3 business days. In some cases we may need additional time to roast coffee or prepare a special item; we will advise where relevant. Original shipping fees are non‑refundable unless we state otherwise.
Returns and refunds
If you are unsatisfied with a purchase, please consult our Refund & Returns Policy page for eligibility, timeframes and steps. Returns are accepted at our discretion and are subject to the conditions set out there. Return shipping costs are paid by the customer unless otherwise stated. Refunds, when issued, are processed within seven business days from receipt of the returned item.
Damaged or missing items
If you receive an item that is damaged, contact us immediately with photos and a description so we can advise next steps. For missing items, check delivery locations and then contact us for help. We will do our best to assist but cannot guarantee courier investigations or outcomes.
Limitation of liability
To the maximum extent permitted by law, roguewavecoffee Store is not liable for incidental or consequential damages arising from use of products or from delays in shipping. Our liability for any claim related to a purchase is limited to the purchase price of the goods.
Intellectual property
All content on this site is protected by copyright and other intellectual property laws. You may not reproduce content without permission.
Changes to these terms
We may update these Terms & Conditions occasionally. The version last updated is shown here: 9-Apr-25. Continued use of the store after changes constitutes acceptance of the revised terms.
Contact
For questions about these Terms & Conditions, contact us at [email protected] or by phone at +1 5145061355. Our store address is 156 rue Sainte-Anne, Joliette, QC, J6E 4Z2, Canada.
Independent retailer
roguewavecoffee Store is an independent online retailer. Brand and product names identify merchandise and do not mean this store is the manufacturer or the official brand website. Contract contact: [email protected], 156 rue Sainte-Anne, Joliette, QC, J6E 4Z2, Canada.